PRESTA'DIAM propose des produits pour les particuliers et les professionnels

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Necessary cookies

No Yes

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

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Marketing cookies

No Yes

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

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Delivery

1. SHIPPING

Orders will be dispatched once the price of the product and the transport costs have been paid in full.

Goods are delivered by an independent carrier at the recipient's risk.

Deliveries may be made to a location determined by the customer or to a relay point.

Goods may also be collected directly from the company's head office.

PRESTA'DIAM declines all liability for any damage occurring during transport.

2. RECEIPT OF GOODS

The customer must notify the company by registered letter with acknowledgement of receipt within a maximum of 8 days of receipt of the goods of any defects in the product ordered or shortcomings in the delivery (damage, loss).

No complaint will be taken into account if the usual reservations have not been made beforehand with the carrier, in accordance with the following procedures:

- Make precise and specific reservations on the carrier's delivery slip (open or torn package, traces of impact, etc.)

- Confirmation of the reservations to the carrier by registered letter with acknowledgement of receipt within 48 hours of delivery.

If the goods are faulty or broken, the company may proceed with the order and delivery of a new product, with the cost of returning the goods being borne by the seller.

If the goods are not collected within a period of fifteen days from receipt at the Post Office or Point Relais, the order will be returned to the seller but will not be considered cancelled.

Also, in such a case, the customer will not be reimbursed for the amount of the order, nor for the transport costs.

3. DELIVERY TIME

An approximate period of 10 days has been set for the delivery of the product, from the date on which the order is received in full by the company.

Delays may not be invoked by customers to justify cancellation of the order or to give entitlement to deductions from the price or payment of damages by the company.

Furthermore, this lead time is given as an indication and is not valid in the event of bad weather (rain, hail, frost, etc.), force majeure (strike, flood, fire, war, etc.), natural disaster, supply difficulties, lack of manpower or transport difficulties.

4. WITHDRAWAL PERIOD

The customer has a withdrawal period of fourteen working days from receipt of the goods, without having to give any reasons or pay any penalties, with the exception of the cost of returning the goods.

The withdrawal period is in all cases subject to the condition that the customer returns the item new, complete with documentation and accessories if possible in its original packaging at the same time as exercising their right of withdrawal.

If the customer has exercised their right of withdrawal, the company undertakes to reimburse the sum paid when the order was signed, within 30 days of the date on which this right was exercised (art. L.121-20-1 of the French Consumer Code).